Front Team Member

Changing lives and strengthening communities through the power of work.
Learn more

Tim Hortons Inc. is a fast food restaurant chain, specializing in coffee, doughnuts, and other fast food items.

Apply By Date:
August 15, 2020
Employer Name:
Tim Hortons
Job Title
Front Team Member
Job Type
FT and PT Available
Salary
$14
Required Qualifications
  • Knows,understands and follows safe work practices and procedures
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
  • Provides important visual cues for guests that make a positive first impression E.g.wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
  • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
  • Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
  • Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact,Thank You
  • Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
  • Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
  • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
  • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
  • Listens carefully to guests and apologizes for the experience in the case of a complaint
Key Responsibilities
  • Works in compliance with occupational health and safety legislation
  • Uses or wears personal protective equipment or clothing as required
  • Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
  • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
  • Prepares all products as required, following the order monitor to ensure the accuracy of every order
  • Communicates showcase and product needs to ensure proper product availability for guests
  • Regularly takes temperatures of the required products and records in the Time &Temperature Log
Additional Details

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Email Your Resume To
ccook@goodwillonline.ca