Web accessibility refers to how well people with visual, hearing, motor and cognitive challenges can access a website. As part of our commitment to all people with disabilities our website follows accessibility guidelines and best practices according to the Web Content Accessibility Guidelines (WCAG) created by the World Wide Web Consortium (W3C).

Web accessibility is the practice of ensuring that websites are usable by as wide an audience as possible. More specifically, accessibility ensures that people with visual, hearing, motor and cognitive challenges can understand and interact with a website and its content.

Magnify the Screen

Many web browsers allow you to zoom in on web pages using simple keyboard controls. The magnifier allows you to focus on specific parts of the screen, enlarging the text and other page elements.

For Windows operating systems, press Ctrl and + to zoom in on a web page (Ctrl and to zoom out).

For Mac operating systems, press Cmd and + to zoom in on a Web page (Cmd and to zoom out).

 

Goodwill, The Amity Group monitors this web site to ensure that it continues to meet and exceed accessibility standards.

Our site is WCAG Level A compliant, and incorporates additional web accessibility standards set by the World Wide Web Consortium’s (W3C) Web Accessibility Initiative.

Accessibility and the AODA – 2014

To ensure that Goodwill’s services are fully accessible to people with disabilities, in accordance with the Accessibility to Ontarians with Disabilities Act 2005 (AODA).  Goodwill is committed to providing or arranging services that address the unique needs of the individual.

Goodwill will be proactive in providing fully accessible services to staff, clients, volunteers and the community in accordance with the Accessibility for Ontarians with Disabilities Act 2005 (AODA).  We strive to provide services in a way that respects the dignity and independence of people with disabilities.  We aim to give people with disabilities the same opportunity to access and benefit from our goods and services, in a timely manner.

To comply with the Integrated Accessibility Standards, Goodwill will:

  • Develop, implement and maintain policies governing how the organization is achieving or will achieve accessibility;
  • Establish, implement, maintain and document a multi-year Integrated Accessibility Plan outlining Goodwill’s strategy to prevent and remove barriers and accommodating people with disabilities, publicly posted on the website;
  • Annually update on the Goodwill website progress on implementing the Integrated Accessibility Plan, to comply with the AODA;
  • Ensure accessibility criteria are considered when procuring goods, services or facilities (including any self-serve kiosks), as is practicable;
  • Ensure training is provided to Goodwill personnel in accordance with the AODA;
  • Ensure processes for receiving and responding to feedback are accessible to persons with disabilities, in a timely manner, upon request;
  • Arrange for provision of accessible formats and communication supports in a timely manner that takes into account the person’s needs and at no higher cost than regularly charged;
  • Ensure emergency procedures, plans, publicly-available policies, and public safety information are available in an appropriate accessible format and in a timely manner,  upon request;
  • Ensure internet and intranet websites and web content conform with common industry standards in accordance with the AODA;
  • Notify employees and the public about the availability of accommodation for applicants with disabilities in the recruitment process;
  • Notify successful applicants of policies regarding accommodation;
  • Provide updates to all staff whenever there is a change to an existing policy related to the AODA;
  • Consult with employees, upon request, to arrange for provision of accessible formats and communication supports for information needed to perform the employee’s job;
  • Develop, provide and maintain policies and processes regarding the provision of individualized accommodation plans to employees with disabilities, in accordance with the AODA;
  • Take into account the accessibility needs and accommodation plans of employees with disabilities for performance management, career development, advancement opportunities, and redeployment, including additional position responsibilities;
  • Adhere to the local building code regarding public spaces that are constructed or redeveloped.

The Transportation Standard does not currently apply to Goodwill.

The above standards will be completed based on the AODA compliance deadlines outlined in the Multi-Year Integrated Accessibility Plan. To view the plan see below.

This policy will be reviewed annually by October 31, in conjunction with all policies concerning accessibility.  This review will be conducted by the VP Corporate Services and Human Resources Manager, and recommendations for change will be forwarded to Senior Management.

Accessibility Plan

It is the intent of Goodwill, The Amity Group to provide fully accessible services to all employees, volunteers, customers and clients in accordance with the Accessibility for Ontarians with Disabilities Act 2005 (AODA).

Customer Service – legislated date Jan 1, 2012

STANDARD REQUIREMENT DATE
Policies Review of current policy to ensure compliance January 2012
Training Ensure appropriate training provided to all employees January 2012
Temporary Disruption Procedures Outline how notice will be provided to people with disabilities who rely on the service to access our services January 2012
Feedback Procedure Develop feedback system in line with standard January 2012
Accessible Formats and Communication Supports Develop plan for provision of accessible formats etc. January 2012

Employment

STANDARD REQUIREMENT DATE
Recruitment Ensure all standards are met and covered by policy January 2014
Employees & Accommodation & Return to Work Review current policies & practices to ensure compliance with standard January 2014
Performance Support and Career Development and Redeployment Ensure that accommodation needs and or individual accommodation plans of employees are taken into account January 2014

 
Built Environment (buildings and other structures)

LOCATION ITEM ACTION IMPLEMENTATION DATE
Stores All store front entrances must have door openers Automatic door openers to be installed on all store front entrances and donor doors and disabled washrooms Store front automatic door openers completed 2012
Stores Accessible aisles All aisles must be wheelchair accessible June 2013
Stores Accessible change rooms Ensure all stores have accessible change rooms
All locations Signage for visually impaired customers Part of customer service standard and have permanent signs required for visually impaired
All locations Emergency procedures for hearing impaired Process required or alarm aimed at hearing impaired individuals December 2012
All locations Flashing lights for emergency exits to assist hearing impaired Installation required at all KW locations. Satellite locations will have procedure for staff-led evacuation
All locations Door knobs to be replaced with door levers Gradual change over of all door knobs required
All locations Door openings to be standardized at 36” wide At least one 36” doorway access point will be provided in every location area December 2012
Corporate and Career Centres Automatic door openers for all major entry/exit doors Automatic door openers to be installed on all major entry/exit doors December 2012
Corporate and Career Centres Door frames should be darker than walls for visibility Ensure all door frames are painted a darker colour than walls for all new projects. Confirm all current frames are darker than walls December 2012
King William Accessible parking lot spaces with access isles to 4% of spots split between “Type A” van spots and “Type B” regular vehicle spots Increase accessible parking spots with access isles to 2 then 3 including 1 “Type A” van spaces 2 spaces: August 2015/3 spaces: December 2016
All locations with service counters At least one queuing line service counter per location must be fully usable by those using mobility devices to reach and see objects and carry out tasks intended to be done at counter As we upgrade our retail store and career centre locations we will implement mobility device-usable service counter capabilities December 2016

There are no steps into any of our facilities – wheelchair accessible.
Website – has accessibility (check by tabbing through – confirm type of accessibility)
 
Information and Communications

STANDARD REQUIREMENT DATE
Accessible Formats and Communication Supports Plan provides for a mosaic of accommodations: Talk-to-You (TTY) services | Available Interpreter services | Available oral communication of written items | Enlarge print photocopiers December 2012

Public Transportation
Not Applicable

AMITY GOODWILL INDUSTRIES 118785674TA0001

AODA Self-Certified Accessibility Report

Question Answer

  1. Is your organization complying with the requirements of the Customer Service Standard that came into effect prior to this report? YES
  2. Do you have policies, practices and procedures on providing goods or services to people with disabilities? YES
  3. Have you established and documented a process to receive and respond to feedback on how your goods or services are provided to people with disabilities, including actions that you will take when a complaint is received? YES
  4. When asked, do you provide tailored emergency response information for your employees who have disabilities? YES
  5. Do you make your accessibility policies available to the public? YES
  6. Have you established, implemented, maintained and posted a multi-year accessibility plan? YES
  7. Do your new internet websites and the content in them conform to the World Wide Web Consortium Web Content Accessibility
    Guidelines (WCAG) 2.0 Level A? YES
  8. Do you consider accessibility features when designing and/or buying self-service kiosks? YES
  9. Do you ensure that every person who deals with the public or other third parties on behalf of your organization, and every person who participates in developing your policies, practices and procedures on providing goods or services, receives training about providing goods or services to people with disabilities? YES

This is a copy of the report filed with the Government of Ontario on November 3, 2014 3:52:19 PM

Certification ID: SCR650584

For a French PDF of this accessibility report, please contact the AODA Contact Centre at 1-866-515-2025.

AMITY GOODWILL INDUSTRIES 118785674TA0001

AODA Self-Certified Accessibility Report

Comment

8. The only self-serve kiosk in organization is a parking kiosk; signage does not require visually-impaired consideration given it would be read by motor vehicle drivers.

General Comment/Commentaires généraux: No comment was entered. Aucun commentaire n’a été saisi.

This is a copy of the report filed with the Government of Ontario on November 3, 2014 3:52:19 PM

Certification ID: SCR650584