Our Service Promise

For over 80 years, Goodwill has assisted individuals in overcoming employment barriers by offering services that meet or exceed the expectations of our customers. In all of our program areas or social enterprise activities, including our employment offices, retail stores and contract services, we:

  • Strive to provide exceptional customer service

  • Make every effort to provide you with a friendly, clean and organized environment

  • Ensure that our facilities are accessible and offer flexible hours

  • Endeavour to stay current in our approach to meeting your needs

  • Remain committed to being responsive to your feedback

Your Feedback Matters

Goodwill recognizes the rights of customers and clients to make inquiries or raise concerns regarding the quality of service. Goodwill will ensure that customer concerns or inquiries are addressed in a timely and respectful manner.

Customer feedback is welcome anytime on our. Please feel free to provide us with anonymous feedback and suggestions.


If you feel you have received unsatisfactory service, please call the Director, Operations & Administration at (905) 526-8482 Ext. 2255 or by email at sdavidson@goodwillonline.ca. We will make every effort to respond to you within 2 business days and we will make every effort to try and resolve the issue.

“Our Business Works…So People Can”